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Faq

How does Epicash work?

Epicash is a social networking suite that allows advertisers publish offers to users and provide Coin rewards when the offers are completed. Users can complete offers and redeem the earned Coins for real cash and prizes.

How much money can I make?

The amount of Coins paid for each offer or task varies depending of the advertiser. The more offers you complete the higher the Coin balance you can accumulate and thereforo higher the payout you can redeem. Offers on the offer wall are not unlimited but get updated often so we recommend visiting the offer walls regulary.

What are the offers and how they work?

Offers are tasks that you have to complete to get Coin rewards. This are set by advertisers and can be of different types, watching videos, participating in market research, testing new services or apps, completing surveys and many more. Each offer sets task to be completed and the amount of Coins rewarded.

Can I complete the same offer more than once?

Normally no. Advertisers want to reach different audiences and normally pay the reward only for the first time that the task is completed.

How can I get more credits?

Visit the app often and complete as much offers as you can get more Coins. Visit and complete offers of the sections stated on the main screen as they tend to pay higher Coin rewards. Offers are updated on a regular basis so it is recommended to visit the offer walls often to discover fresh tasks to be completed.

Do your offer rewards for referring new members?

Yes, we currently offer a refer-a-friend program that gives you 25 Coins for each friend that you refer, also gives 25 Coins extra to your friend when they for join.

How the refer-a-friend program works?

You can invite friends via Whatsapp, SMS or Facebook. Your friends receive an invitation with your referral code. When your friends join it is important that they enter your referral code at the registration process, this will let us know that the new member is your referee.

When can I redeem my earned credits?

As you complete offers your Coin balance grows accordingly. Once you have reached the minimum threshold required for a pay-out, you can request the redemption on the "Redeem" section. We make every effort to fulfil all redemptions requests within 15 business days.

How do I redeem my Coins for money?

Once you have reached the minimum threshold required, you can redeem your Coins for money by going to "Redeem" section, choose the payout amount according to your balance and follow the simple instructions to order the payout. We make every effort to fulfil all redemptions request within 15 business days.

Why is my e-mail needed?

Because we will send the payout to your PayPal account and therefore need your PayPal e-mail to identify your account and send you the money.

Can I use any other method other than PayPal to cash pay-outs?

No. At the moment we only accept PayPal pay-outs.

I don't have PayPal account, how do I redeem my Coins?

Unfortunately at the momment we only accept PayPal for payouts. If you don't have a PayPal account you can open one, it's easy and free to open an account.

What does it mean that my payout order is pending?

When your order a payout our system initiates a payout request and states this as "pending" in your payout history. Once the payout is processed and completed, the status will change to "completed". We make avery effort to fulfil all redemtions requests within 15 business days.

Why was my redemption request rejected?

Redemptions may be rejected due to a violation of our Terms of Service. Each member must not create more than one account on our service as well as no tasks may be taken on IP addresses inconsistent with the registration data collected on your geography. Please review our Terms of Service for a more detailed explanation of violation parameters.

I am having issues with the offers

Offers may fail due to different reasons, technical problemas are the most common cause but offers might be expired or tracking attribution links broken which would also cause problemas. We have created a step-by step guide to acces customer services of the different offer walls and we recommend contacting them if you feel that you have missing Coins.

I am having issues redeeming my Coins for money

If you are having an issue redeeming your Coins, it may be caused by having provided a wrong e-mail linked to your PayPal account. It is your responsibility to provide valid PayPal account details. If you encounter any other issue, please contact us at support@epicashapp.com.